Refund policy

Our returns policy complies with the Consumer Guarantees Act 1993 (CGA)

You may be entitled to a replacement, or refund if a product or mechanism:

• Is faulty
• Is significantly different from its description

We may request:

• Proof of purchase
• Photos of the product
• Return of the item

For hygiene reasons, we generally do not accept returns for change of mind, unless required by law.

To request a return please contact:

Kirsten or Jules - hello@botaniqueskin.nz